FAQ


Why have Preorder?

Sprigs and Stone offers preorder listings on occasion, particularly if featuring specific kits for a certain design. Doing so allows me to curate kits to provide the lowest price possible to you. Also preorder may be featured due to a higher demand of particular colorways. Using a preorder option, allows me to more efficiently produce a much larger amount of yarns for customers at one time. All preorder purchasers can expect to see their yarn shipped within 10 days of the purchase date. 

ALL PREORDER LISTINGS WILL BE LABELED AS SUCH.


Are you excepting Wholesale inquiries?

I am currently accepting wholesale inquiries at this time. If interested in stocking Sprigs and Stone yarn in your shop, or exclusive features with your products, please feel free to contact me at sprigsandstoneyarn@gmail.com 

I would be super happy to try and collaberate with others!


Are the photos accurate?

Sprigs and Stone's number one goal with photography is always; accurate and honest representation of the yarn you are purchasing. Online shopping can be challenging, and I take an immense amount of care to provide the most 'true to color' photos as possible. Please consider there still may be some slight variance from skein to skein, due to the nature of hand dyeing yarns. As well as the possible variance from monitor to monitor. 

 

When will my order ship?

All Ready to ship orders will be processed and shipped from Washington state in the U.S. within 5 business days from the date the order was placed. All preorder purchases will be processed and shipped within 10 days from the date the order was placed. Tracking numbers will be provided for all U.S. orders. Shipping fees are listed in US dollars.

Please allow up to 7 business days for the arrival of your order.

International Customers please be aware of your countries customs protocols, and potential additional fees. As required by border governments, buyers will be responsible for any custom fees due to import taxes. 

International: Once shipped, please allow up to 2-4 weeks for the arrival of your order.

Shipping insurance will automatically be added on ALL international orders, AND Domestic orders valued $100.00 and above. 


Can I cancel an order once it's placed?

Yes. An order can be cancelled as long as it has not been processed and shipped by Sprigs and Stone.